Frequently Asked Questions
Everything you need to know about shopping with Cartolina.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, Cartolina ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
At Cartolina, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.